Legal Terms

LEGAL TERMS 

INTRODUCTION

PLANET PROVENCE  SAS

15 rue Manuel, 13100 Aix en Provence

Tel +33 6 07 37 19 04

SIRET 797 663 853 00027

RCP n° HA RCAPST 162 995 ; APE code : 7912 Z

Transport licence n° 13.234  issued by the Prefecture of the Bouches du Rhône and Immatriculation from Atout France n° EVTC013140007

Registration from Atout France n° IM013140003 

The Company Planet Provence  has subscribed to, under the conditions provided by the Code of Tourism from the company APST a Professional Lability insurance that convers such financial consequences which may be incurred by the insured for bodily injury, property damage, consequential damage caused to customers, service providers or third parties as a result of mistakes, errors of fact or law, omissions or negligence in connection with its business as travel organizer up to the amount of 1 500 000€ per claim and per annual insurance for all insured damage.

The websites:  www.planetprovence.fr  and www.planetprovence.com  are published by :

Company : PLANET PROVENCE SAS

Headquarters: 15 rue Manuel, 13100 Aix en Provence

Publication Director: Brice de Monplanet

Tel +33 6 07 37 19 04

Email : contact@planetprovence.com

Registration number in the Trade and Companies Register (Registre du Commerce et des Sociétés) : SIRET 797 663 853 00027

Social Capital : 7500€

VAT identification number : FR 19 797 663 853

APE code : 7912 Z

Website created by : de Monplanet/ Michellon

Web site hosting: OVH

The present general conditions of sale shall apply to any use of the site, including the marketing by internet and telephone of all services offered on the site by the company Planet Provence.

  

ARTICLE 1- PROTECTION OF PERSONAL DATA

 

TERMS OF USE OF THE SITES: PLANETPROVENCE.FR  and PLANETPROVENCE.COM

The site is officially registred with to the CNIL

By contracting with Planet Provence, you agree to receive from the Planet Provence newsletters, information and/or commercial offers. An unsubscribe link is present on all communications to give you the freedom to modify your subscriptions at any time. 

All informations that the client may communicante to Planet Provence while planning an order will not be transmitted to any third party outside providers of services ordered and or partners.

Your use of these websites is subject to the following terms and conditions. The use of these websites constitutes acceptance of the terms and conditions.

The following information is provided pursuant to article 6 of Law No. 2004-575 of June 2004 on Confidence in the Digital Economy (www.legifrance.gouv.fr).www.legifrance.gouv.fr).

1.1  – INFORMATIONS AND FREEDOM

In accordance with the law  « Informatique et Libertés » of 6 January 1978 amended in 2004, you have a right to access and rectify information concerning you, which you can exercise by contacting Planet Provence, 15 rue Manuel, 13100 Aix en Provence.

 

1.2 -INDUSTRIAL OWNERSHIP AND USE

The sole use of this site is subject to French legislation on copyright and intellectual property rights. The content, text, logo, brand, photos, images animated or not, and any other composent of this site are the exclusive property of Planet Provence. Any reproduction, total or partial representation of this site using an electronic medium or any other medium, any extraction of the database by any means whatsoever, without the express permission of the publication director is prohibited. Under the law of 11 march 1957, the contravention of these refugulations shall subject the offender and all persons, liable to prosecution, if the site rules are not strictly adhered to at all times.

 

1.3- LINKS TO OTHER SITES

The Planet Provence website may contain links to other websites that are not operated by Planet Provence. Planet Provence may unknowingly have been linked to other sites through hypermedia link. Planet Provence disclaims any liability for the information presented on these other sites. Planet Provence is not responsible for the practices employed by other sites for content, security or privacy and expressly disclaims all lability arising from the use of such sites or the content found thereon.

Any hypertext link to Planet Provence sites must be subject to prior written authorization to Planet Provence. The request  is to be made to Planet Provence, 15 rue Manuel 13100 Aix en Provence. 

 

1.4- GUARANTEES

The information container in this website is for informational purposes only and may be changed at any time by Planet Provence who cannot be held responsible for incorrect information content that may be displayed.

Information directly from the site Planetprovence.com is deemed accurate at the date of last modification but may not free from possible errors or omissions. Responsibility of Planetprovence.com is no way involved in this regard. Planet Provence reserves the right to alter without prior notice the information presented, without having to update the website. 

 

1.5- PHOTOS CREDITS : Planet Provence / Denis Dalmasso

 

ARTICLE 2- BENEFITS – FORMATION OF THE CONTRACT

 

2.1 PLACING ORDERS

The user / customers can book the services offered on the website (s) directly online after having accepted these terms and conditions of sale.

The products and services offered are those listed in the catalog published on the site. These products and services are provided subject to availability. Each product is accompanied by a description provided by Planet Provence.

Prices include VAT and include all services mentioned. Planet Provence reserves the right to change the programme of services being dependent on the availability and cancellations of its partners.

Tours commentaires are delivered in English and French. 

 

2.2- PAYMENT

 100% of the payment is made when ordering by credit card or transfer. A receipt serving as an invoice is automatically sent to the customer by email upon receipt of payment / deposit. Payments on the spot are to be made before the start of the ride by cheque or cash. They are subject to a receipt issued to the customer upon payment. 

 

2.3- SPECIAL CONDITIONS FOR TAILOR-MADE SERVICES 

The booking is accepted by the customer upon signing the order form and payment of the first installment of the total price. (Deposit)

Payment : 50% on order, 40% à D-21 balance (and any extras) after the opération, payable upon receipt of invoice. These payments are not refundable in case of cancellation of the order by the customer.  

Planet Provence reserves the right to cancel the booking if these conditions of payment are not met.

Planet Provence reserves the right to modify the program for equivalent services, based on the availability and cancellations of its own service providers. Planet Provence undertakes to inform the client in writing of these changes. These changes do no qualify for reimbursement or compensation. 

2.4- SPECIAL CONDITIONS FOR ORGANIZED TRIP 

The booking is accepted by the customer upon signing the order form and payment of the first installment of the total price.

Payment : 30% on booking and 70%  no later than 31 days prior to departure. 

Planet Provence reserves the right to cancel the booking if these conditions of payment are not met.

Planet Provence reserves the right to modify the program for equivalent services, based on the availability and cancellations of its own service providers. Planet Provence undertakes to inform the client in writing of these changes. These changes do no qualify for reimbursement or compensation. 

 

ARTICLE 3- RIGHT OF WITHDRAWAL

Pursuant to the provisions of Article 121-20-4 of the Consumer Code, the services offered by Planet Provence are not subject to the application of the right of withdrawal provided for in Articles L. 121-20 and following of the Consumer Code in distance selling. 

Consequently, the services ordered on the site are exclusively subject to the conditions of cancellation and amendment under the present general conditions of sale and the client can not invoke the right to withdrawal. 

 

ARTICLE 4- CANCELLATION AND MODIFICATION

 

4.1 GENERAL PROVISIONS 

 Any request for cancellation or modification should be made mandatory by email at the following address : contact@planetprovence.com   

 Planet Provence will send confirmation of receipt of the request for cancellation or modification by return email. Without this email, modification or cancellation shall not be taken into account. 

 

4.2- CANCELLATION FOR NORMAL SERVICES

Any request for cancellations made up to 7 days before the beginning of the service will result in a full refund as soon as possible / payment received without the responsibility of the society Planet Provence cannot be sought in the event of administrative delays in such repayment. 

However no refund will be made in the event of a request for cancellation made less 7 days before delivery.

 

4.3- CANCELLATION FOR ORGANIZED TRIP AND TAILOR MADE SERVICES

For cancellations received:

  • 60 days prior to departure the penalty is 30% of the total amount.
  • 59 to 30 days prior to departure the penalty is 70% of the total amount.
  • 29 to 1  day prior to departure the penalty is 100% of the total amount.

 

4.3-MODIFICATION

The company Planet Provence reserves the right, subject to availability, to grant any request for change of date by the client.

Any request for changes made less than 7 days before the start of the service may be refused by Planet Provence without liability shall in any way be sought. In this case Planet Provence retain funds / Payments received.

To request a change of date made up to 7 days before the beginning of the service, Planet Provence agrees to propose new dates to his client. In the event that no new date was found, Planet Provence will refond the customer as soon as possible without the responsibility of the society Planet Provence being sought in the event of unusually long administrative delays in the said repayment.

In case of cancellation due to Planet Provence (weather, mechanical failure of the vehicle, guide’s impromptu sick leave,… ) or one of its providers, Planet Provence agrees to refund all payments received. 

 

ARTICLE 5- INSURANCE

No insurance is included in the prices offered on the website (s).

Planet Provence recommends an insurance contract subscription when ordering, covering the consequences of certain cases of cancellation, providing an assistance contract covering certain specific risks such as repatriation in case of accident or illness. 

 

ARTICLE 6- INDIVIDUAL RESPONSIBILITY 

Planet Provence pays particular attention to the choice of service providers / subcontractors and complies endures compliance with contractual commitments in respect of users / customers when ordering a benefit whatsoever . 

Regarding tourist services, Planet Provence would not be held liable in the event of any filtre or improper performance of any part of the benefits under the contract would be attributable to the customer, to a case of force majeure or to an unforeseeable and insurmountable a étranger to the provision of benefits under the third contract. In any event, assuming Planet Provence as responsible, the maximum compensation provided for in Article L 211-16 of the Code of Tourism would apply. 

With regard to all other services, Planet Provence would be held liable in case of damage caused by any fault on its part demonstrated by the user. 

Planet Provence assumes no responsibility for driving while intoxicated. Prospective drivers should not drink alcohol. It is recalled that a spittoon is provided systematically at wine tastings. 

Planet Provence disclaims any liability for any injury, damage, loss, delay, accident, death or any other incident which may be caused by the negligence or default of any company or person in performing these services.

Planet Provence reserves the right to discontinue ongoing services in case of damage (véhicule, vines, …) or any breack of the law by the customer (drug use), or if the client’s behavior endangers the  safety of the driver and other passengers. Planet Provence reserves the to right to seek compensation in case of damage committed by one of its customers. 

 

ARTICLE 7- CLAIMS – LITIGATION 

These general conditions of sale are subject to French law.

Any dispute concerning the interpretation and / or execution, within the jurisdiction of the Commercial Court of Aix en Provence to the exclusion of any jurisdiction.